Frequently Asked Questions Frequently Asked Questions

1. New Student? Don't Know Your Username?

  • Username: If you don't know your ACU student username you can obtain it by going to http://my.acu.edu/email.
  • Students call Team55 for assistance at (325) 674-5555.
  • Faculty/Staff call the Helpdesk for assistance at (325) 674-4357.

2. Did You Enter Your User ID and Password Correctly?
Omit the @acu.edu extension when you enter your username. Your password is case sensitive, so be sure your caps lock key is off.

3. Forget Your Password?

  • Students: To reset your password, use the 'Forgot Password link on My.acu.eduIf you are still having trouble, call Team 55 at (325) 674-5555.
  • Faculty/Staff:  To reset your password, use the 'Forgot Password link on My.acu.eduIf you are still having trouble, call the Heldpesk at (325) 674-4357.