Frequently Asked Questions

1. New Student? Don't Know Your Username/Password?

  • Username: If you don't know your ACU student username you can obtain it by going to http://my.acu.edu/email.
  • Password: The default password for new ACU students is the last eight digits of the bar code on the back of your student ID card. You should change your password for account security.
  • Students call Team55 for assistance at (325) 674-5555.
  • Faculty/Staff call the Helpdesk for assistance at (325) 674-4357.

2. Did You Enter Your User ID and Password Correctly?
Omit the @acu.edu extension when you enter your username. Your password is case sensitive, so be sure your caps lock key is off.

3. Forget Your Password?

  • Students: To reset your password to the last eight digits of the bar code found on the back of your student ID card, call Team 55 at (325) 674-5555.
  • Faculty/Staff:  To reset your password to the last eight digits of the bare code on the back of your ID card, call the Heldpesk at (325) 674-4357.